“Client / Customer”: The person, firm, or company for whom the Contractor undertakes to perform the Works.

“Contractor”: Volt Tech Services Ltd.

“Engineer”: The employee or representative of the Company performing the work for the Customer.

“Works”: All electrical installation, maintenance, testing, and related services as agreed in writing.

“Agreement”: The contract formed upon acceptance of a written quotation or instruction to proceed.

“Site” The premises at which the works are to be provided.

2.1 The Company reserves the right to refuse or decline work at its discretion. Any agreed work will be undertaken by an engineer of the Company’s choice.

2.2 We will ensure that our Services are carried out with reasonable care and skill in accordance with our accepted Quotation.

2.3 We may provide samples, sketches or similar documents before commencing our Services, but these are intended for illustrative purposes only and are not intended to provide an exact specification of the works, or to guarantee specific results.

2.4 Any design work we carry out will be to specifications provided by you, your architect or other third party.

2.5 These terms shall prevail over any terms used by the Customer or contained in any documentation sent by the Customer. By entering into a contract with the Company, the Customer irrevocably agrees to waive the application of any such terms.

2.6 The Customer must advise the Company of the location of any concealed water, gas, electrical, telephone, or other services before work begins. The Company is not liable for damage to these services or consequential loss if not informed.

2.7 The Customer must notify the Company in writing of any asbestos or asbestos-type materials on the premises. Asbestos testing, if required, will be carried out at the Customer’s expense. All work involving asbestos will comply with the Control of Asbestos Regulations 2012 and be carried out by appropriately trained personnel.

2.8 The Customer is responsible for moving stock or obstructions that may impede the engineers. If assistance is required, this must be agreed in advance and may incur additional charges.

2.9 Carpets and flooring may be lifted, if necessary. While care will be taken, the Company is not responsible for carpets being replaced exactly as originally fitted. The Customer is advised to arrange a professional fitter if necessary.

2.10 The Company does not provide redecoration or plastering services. 

2.11 Welfare facilities must be available for engineers unless otherwise informed before work begins.

2.12 Photographs of completed or ongoing works may be used for marketing purposes. Identifiable features such as house numbers or faces will be blurred or anonymised unless explicit written consent is provided by the Customer.

3.1 All quotations are valid for 30 days from the date issued unless otherwise stated.

3.2 Quotations are based on the information provided at the time; any variations may be charged accordingly.

3.3 Acceptance of a quotation or commencement of the Works forms a binding agreement under these terms. 

3.4 If you give a general instruction for repairs without specifying the particular service or replacement parts, we will be entitled to carry out such repairs or modifications or service as in our opinion are necessary to put the Customer's Equipment in good working order, and to make an appropriate charge for the work and parts provided.

3.5 We will charge for all work carried out at your request, whether exploratory or otherwise and, in particular, we reserve the right to instruct our employees or agents to work overtime to comply with your delivery requirements, in which case we may charge you the cost of such overtime.

4.1 The Contractor agrees to carry out the Works as described in the quotation or agreed scope.

4.2 Any changes or additional works must be agreed in writing and may incur additional charges.

4.3 All materials remain the property of the Contractor until full payment is received.

5.1 All work will be carried out in accordance with current IET Wiring Regulations (BS 7671) and relevant British Standards.

5.2 The Contractor is registered with the NICEIC and will comply with all applicable requirements of the NICEIC Certification Scheme Rules.

5.3 Where applicable, Building Regulations compliance (Part P) notifications will be made. 

6.1 The Client shall provide safe access to the site, including necessary services (e.g., power, water).
 

6.2 The Client shall inform the Contractor of any known risks or hazards.
 

6.3 The Contractor shall not be liable for delays or additional costs due to conditions not disclosed before commencement.

6.4 You will observe and comply with the latest Health and Safety at Work Legislation and ensure that the site is safe and without risk to the health and safety of all persons working there, and you will hold us harmless against all legal and regulatory proceedings, costs and charges in respect of your failure to do so.

7.1 The Company will make reasonable efforts to ensure the engineer attends at the agreed time, but accepts no liability for delays or non-attendance.

7.2 If access to the property is not available at the agreed time, a charge of £45 + VAT will apply.

7.3 Work will be carried out during standard hours (8:00 am to 5:00 pm, Monday to Friday) unless alternative arrangements are made in writing.

8.1 Payment is due in full within 30 days of the date of the invoice, unless stated otherwise.

8.2 The company reserves the right to request payment in full before attending an emergency call-out.

8.3 The company reserves the right to request a non-refundable deposit payable before the commencement of works.

8.4 Where staged payments are agreed, each stage must be paid in full before work progresses to the next phase.

8.5 Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

8.6 The Contractor reserves the right to suspend work or refuse to issue documentation until outstanding invoices are paid.

8.7 Unless indicated otherwise, all sums payable are stated exclusive of Value Added Tax (which will be charged at the rate prevailing at the relevant tax point) and any other tax or duty chargeable under any relevant legislation.

9.1 We will not be liable to you for any failure to perform our obligations under this Agreement where that failure results from any cause outside our reasonable control, including but not limited to natural occurrences, disruption of power supplies, the action of third parties or industrial action.

10.1 Electrical Installation Certificates (EIC), Minor Electrical Installation Works Certificates (MEIWC), and Building Regulations Compliance Certificates (Part P, where applicable) will be issued within 14 working days of receipt of full and cleared payment.

10.2 This policy complies with NICEIC Certification Scheme Rules, which require that all required documentation be issued promptly but may be withheld pending payment.

10.3 The Contractor reserves the right to withhold any certification or notification where payment is delayed.

10.4 Clients are advised not to schedule inspection, testing, or sign-off meetings until certificates have been issued and payment obligations met.

11.1 All workmanship is guaranteed for 12 months from the date of completion unless otherwise stated.

11.2 Manufacturer warranties apply to all installed materials, but usually do not cover labour costs.

11.3 This guarantee does not apply to faults arising from misuse, third-party damage, client modifications, or customer-supplied materials.

11.4 Claims must be submitted in writing within 14 days of the fault being identified.

11.5 The Company shall not be held liable or responsible for any damage or defect resulting from work not covered fully under the Guarantee or where recommended work has not been carried out.

11.6 We will have no responsibility for other loss or damage, including (without limitation) loss of profit or production, except as required by law.

12.1 Ownership of supplied materials remains with the Company until full payment is received.

12.2 The Company reserves the right to repossess materials if payment is not made.

12.3 Risk for materials passes to the Customer upon delivery.

13.1 The Contractor’s liability is limited to the value of the contract.

13.2 The Contractor is not liable for indirect or consequential loss.

13.3 The Contractor holds public liability insurance in accordance with NICEIC requirements.

14.1 Either party may terminate the Agreement with written notice in the event of a material breach.

14.2 Upon termination, the Client is liable for all work completed and materials purchased up to the date of termination.

14.3 If less than 7 days’ notice is provided, the Company reserves the right to charge a fee of 25% of the total estimate to cover administration costs, sourcing, or return of goods already purchased. The cancellation fee will not exceed the costs already incurred by the Company.

15.1 Any dispute shall initially be addressed through informal negotiation.

15.2 If unresolved, the parties may refer the dispute to an independent mediator or adjudicator.

15.3 This Agreement is governed by the laws of England and Wales.

16.1 The Contractor complies with the UK General Data Protection Regulation (UK GDPR).

16.2 Personal data will only be used for the purpose of fulfilling this Agreement and meeting legal obligations.